EV Charger FAQ

This charger is compatible with vehicles supporting Type 1 (SAE J1772), Type 2 (IEC 62196-2), TS-NACS (Tesla), or GB/T 20234 charging standards.

Yes. However, if your vehicle only supports single-phase charging, the charging power will be limited:
• Using an 11kW charger → Max output becomes 3.5kW
• Using a 22kW charger → Max output becomes 7kW Actual power depends on the vehicle capability.

1. Identification method (via port pins)
• Single-phase: L2 & L3 empty
• Two-phase: L2 present, L3 empty
• Three-phase: L2 & L3 both present

2. Power compatibility
Three-phase chargers are backward compatible, but actual power depends on the vehicle.

3. Example
If the vehicle only supports single-phase 32A (7kW), even with a 22kW charger, charging remains 7kW.

Selection depends on vehicle charging capability, plug type, and home electrical system compatibility.

Charging time depends on your battery capacity and the charger's power output.

The charging rate is adjustable, supporting preset currents: 8A (1.8kW), 10A (2.2kW), 13A (2.9kW), 16A (3.5kW). The Cat-EV-F9 allows precise 1A-step adjustment from 8A to 16A via the app.

Actual charging power is limited by whichever supports lower power—the car or the charger. Example: If your car only supports 7kW single-phase, even a 22kW charger will still charge at 7kW.

1. The charger supplies the maximum available current, and the vehicle automatically limits the actual charging current. 2. When set to 32A: - If the vehicle supports 32A → Full 7kW charging - If only supports 20A → Automatically limited to 20A

The charger can supply 32A, but the EV draws only the current it needs. Actual current is determined by the vehicle.

Actual charging power depends on grid voltage. Formula: Power (kW) = Voltage (V) × Current (A) ÷ 1000**

Level 2: 3–8 hours charging, ~32 miles of range per hour - Level 1: 11–20 hours charging, ~4 miles of range per hour

- AC charging: Slower, widely available, lower cost - DC charging: Much faster, less available, higher cost

Unless you are an experienced electrician and certified installer, self-installation is not recommended. It is advised to contact a certified service provider with complete installation capabilities to install it for you.

RCBO is acceptable.

For your safety, we do not recommend adding other extension cords. You can choose the extension cord sold by Feyree.

Charging with proper grounding is mandatory for safety. For specific scenarios, please contact customer support for guidance.

RCD Type A provides AC leakage protection (AC 30mA) only. RCD Type B provides AC leakage protection (AC 30mA) and additionally offers DC leakage protection (DC 6mA).

You can either scan the QR code on the instruction manual to download "Tuya Smart" or "Smart Life", or search and download them from your app store.

1. Turn on your phone's WiFi and Bluetooth. 2. Open "Tuya Smart" or "Smart Life" and complete registration. 3. Select "Add Device" and click "Add" after finding our charging station. 4. Select 2.4GHz WiFi and enter the password. 5. Wait 3-5 seconds for successful connection.

Prepare two phones with network access. Turn on a hotspot on one, connect the other to it and enable Bluetooth. Then follow the normal app connection process.

The charger does not use Bluetooth for control. To operate without WiFi: 1. Use a second phone to create a hotspot. 2. Connect both your primary phone and charger to this hotspot. 3. You can then control the charger remotely. 4. (Optional) Turn off the hotspot after setup. 5. Effective control range is ~10 meters.

A charger can be shared and bound to multiple phones via the Tuya Smart App.

1. Verify if you purchased the phone/SMS notification service in the APP. 2. Ensure "Push Notifications" are enabled in the APP settings. 3. Check phone system settings > App Management > Tuya APP > Notification Permissions.

1. Check the device’s Wi-Fi status to confirm signal range. 2. Disconnect and reconnect the charger, or restart the device. 3. If issues persist, contact customer service for troubleshooting.

No, the charger only supports 2.4GHz WiFi. Please ensure your router uses 2.4GHz.

There are 4 ways: swipe the RFID card, use the app to start charging, set a charging schedule on the app or charger, or disable the RFID function to use plug-and-play charging.

Swipe your RFID card, tap “Stop Charging” in the app, pull the charging plug in plug-and-play mode, or use a scheduled stop time.

Adjust the current before inserting the charging plug via the panel button or the app (if supported).

No, the current can only be set before charging starts.

Yes, the last used current setting is saved and applied automatically for the next session. To change it, adjust before starting the next charge.

Two ways: 1. Set delayed charging time and duration via the app or charger button. 2. Set start/end time directly on the charger or app, with optional cycle settings.

Ensure the charger is connected to the car, the car supports wake-up, and no prohibited charging times overlap with your schedule.

If you manually start charging via the app after plugging in, it overrides the schedule. Correct procedure: Connect charger > Set schedule in app > Wait for scheduled time.

Go to Menu > Setting > CardID check, and set it to OFF.

Yes. Add cards via Menu > RFID Manage > Add Card, then hold the new card near the reader.

Unbind it promptly: On the charger, Menu > RFID Manage > Delete Card. On the app, My > RFID Manage > Delete Card.

RFID uses electromagnetic fields to automatically identify objects. The charger supports various blank RFID cards for convenient charging management.

Press and rotate the red button on the right side of the charger to reset it. The charger should work normally afterward.

1. Stop charging and disconnect power. Check that the grounding wire is securely connected. 2. Run Ground Check via Main Menu > Settings. Follow on-screen instructions. 3. If issue persists, check home distribution box grounding, ensure other appliances are grounded, and confirm environment is not damp.

The key lock might be enabled. Unlock via Device Settings > Hotkeys > NO.

Press and hold the current adjustment button to switch to ungrounded mode.

Try unplugging and reconnecting the cable or restarting the device. If issue persists, take photos or a video and contact customer service.

If other vehicles charge normally, the issue may be your vehicle's charging configuration. Contact your EV manufacturer. Otherwise, contact customer service.

1. Inspect the wiring within the distribution box supplying power to the charging station. Specifically check for any unintended contact (short circuit) between two wires. If contact is found, ensure the power is safely disconnected, separate the contacting wires, and secure them properly. 2. If no obvious contact is visible, or if you lack relevant electrical expertise, immediately discontinue use of the charging station and contact customer service or a certified electrician to inspect the circuitry.

Stop charging and disconnect the connector. After a short interval, reconnect and retry. If problem persists, contact customer service.

Yes. Customization options include cable length, plug type, branding, etc. For specific requests, please contact customer service.

2-year warranty. For details, contact our support team to access the Warranty Terms and Conditions.

Yes. Our products meet stringent safety requirements and hold CE, FCC, ISO, RoHS, and IEC 61851-1 certifications.

Press the setting button to enter the Menu, swipe your RFID card (if in RFID mode), select Charge Plan, choose Total Current, and adjust the value within the safe range (up to 80A).

Dynamic Load Balancing (DLB) or power sharing dynamically allocates available power to multiple chargers in real-time. It ensures stable grid operation and optimizes energy distribution efficiency.

OCPP (Open Charge Point Protocol) is an open communication protocol standardizing interactions between EV chargers and back-end systems. Version 1.6 is widely used in public charging stations for payment and management.

Please contact BMW or refer to your owner’s manual to confirm whether your vehicle supports V2L discharge capability.

The optimal charging time considers: 1. Off-peak hours (usually 23:00–06:00, may vary by supplier). 2. Lower electricity prices for economic advantage. 3. Reducing grid load by avoiding peak usage periods.